Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges will vary dependent on your country. Currently orders are sent out via Royal Mail 2nd Class Post within the United Kingdom for £1.49. All international parcels will incur differential charges for postage.

Which payment methods are accepted in the Online Shop?

We currently accept PayPal payments

How long will delivery take?

Within the UK items should take between 1-5 working days and 10-14 days for international customers.

Do you have customer support?

Of course we do. contact us any time at hello@dirtybastardz.com

What exactly happens after ordering?

You will be notified every step of the way, from packaging to delivery, we will keep you updated.

Do you have a returns policy?

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our refund policy is in line with the Consumer Rights Act 2015. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fourteen days.

Sale items:
Only regular priced items may be refunded, sale items will be refunded at the price they were purchased.

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